Holiday Accommodation Terms and Conditions
Please be advised that by paying the deposit for your accommodation you are accepting these conditions. The person booking the accommodation is responsible for the property and for making all the guests and visitors aware of theses said conditions. These following Terms and Conditions have been set in good faith and at the time of the booking, the Agent will describe the premises and position to the best of their ability and as accurately as possible and that no responsibility or refund for any alleged miss-description can be accepted. Fleurieu Accommodation/Ray White Normanville reserves the right to make changes to these booking conditions. All reservations are subject to Landlord confirmation.
Please note that it is our policy not to show holiday properties prior to your stay. However, we have plenty of photos that we would be more than happy to show/email you.
The premises are let to you for holiday purposes only and are arranged for the dates shown on your booking confirmation and are taken in good faith by us but may be subject to change if we are notified by the landlord prior to the commencement of the booking. We cannot accept responsibility for actions taken by the landlord of the premises outside our control, and we reserve the right to cancel any booking should anything arise, which in our opinion absolutely renders the booking impractical. In either event, we shall notify you as soon as possible and do our best to arrange alternative accommodation or dates suitable to you, failing which all deposit monies paid will be refunded, but no other claim, right or action or demand shall exist in or be made by either party.
Persons must be over 18 to make a booking. When staying at the property an adult must be present at all times.
Guests will not remove or reposition any of the furniture, fittings and/or effects from the premises. Guests will not sublet the whole or any part of the premises.
PEAK/HIGH SEASON RESERVATIONS (Summer School Holidays):
We endeavour to accept a 7 night minimum stay where showing availability, please consider this at the time of putting in a booking request. Availability must be approved by the property owner before confirmation is granted. (A 7 night request will be considered over a request for lesser nights.)
Sheets (top & bottom), pillow cases & towels.
All properties supply Bedding which is the following:
Mattress protectors, quilts, quilt covers & pillows.
Only some of our properties come complete with sheets, pillow cases & towels (this will be stated on our website against each of those properties that supply linen).
Guests can hire linen packages at their own expense through Victor Linen. These packages will be delivered to the requested property prior to the guests arrival. On departure guests are to collect all hired linen and place it in the supply bag provided and leave it on the doorstep of the property, for collection by the linen company.
Each pack contains the following items and can be ordered to suit bedding configuration and guest numbers:
•Top & Bottom sheet
Minimum order of $40 applies.
A Booking fee of $30.00 (min) is required with all reservations (this is non refundable)
RENTAL PAYMENTS & FEES: (Online Payments)
RENTAL PAYMENTS & FEES: (not for Online Payments)
Rental payments are required as follows:
A refundable Bond of a minimum of $250.00 is required with any reservations that haven't paid or supplied their credit card details.
You agree to charges against your bond for certain losses or expenses such as:
If no charges made then the bond is refundable within 21 working days & payable by electronic funds transfer.
ARRIVAL & DEPARTURE TIMES:
Keys can be collected from our office during office hours. Our office Ray Whire Normanville is located at 67 Main Street, Normanville SA 5204. Our office is open 8:45am – 5:00pm Monday to Friday and 10:00am – 3:00pm on Saturdays.
If arriving after hours please review LATE ARRIVALS instructions.
Tenants are responsible for the safekeeping of keys and if lost during a stay, guests will be required to replace the keys at their own expense. Duplicate keys are not always available. If duplicate keys are given to guest(s) a $20.00 service fee will apply this is non refundable. If keys are lost then it is the guest(s) responsibility to replace all locks at the premises. Should a guest lock themselves out of the premises outside of business hours a $50 call out fee will apply. Keys not returned by check-out time will incur a $60 late charge per hour over. Keys must be returned to our office at 67 Main Street, Normanville SA 5204 on the day of check out. Should you be vacating outside of our advertised office hours (with prior approval) please return keys to the return box at the front of our office.
Office hours are as follows:
9am - 5pm Monday to Friday
9am -5pm on Saturdays
CLOSED on Sundays
If you anticipate you will be arriving outside office hours, please contact our office 08 8558 3050 to make alternative check-in arrangements. You will then be notified via email/sms as to where your after hours keys will be made available for collection on the day of your arrival. (Please note that after hour key collection services are also available on Sundays & Public Holidays).
All bookings are made in good faith however failure to provide correct and current information, full payment, completed Terms & Conditions, selling of property, withdrawn of property may incur cancellation of your booking.
The tenant(s) agrees that it is at the discretion of the Agent and that we are bound by any subsequent instructions received from the property owner.
A service fee of $120.00 will be charged for all cancellations or transfers.
If a booking is cancelled within 60 days of the tenancy start date any payments made are non-refundable until the premises are re-booked for that period.
If a booking is cancelled during tenancy, payments made are non-refundable until the premises are re-booked for that period.
If a tenant is asked to vacate a property due to unacceptable behaviour no refund will be issued.
The number of occupants (including children) must not exceed the number of beds stated in the property description. Failure to adhere to this requirement may incur immediate termination of your booking.
Caravans and tents are not permitted at any times.
Not permitted unless stated in the property description and all pets are to be approved by our office. If extra cleaning and or damages are found to be caused by your pet, you will incur an extra charge and it will be deducted from your security bond.
A Pet bond may be required if instructed form the property owner.
SMOKING ON PREMISES:
Guests agrees that the interior of the residence is a ‘’non smoking’’ zone. Should you wish to smoke please do so outside and far enough away so that the smell cannot enter the premises. Please remove your cigarette butts. Failure to do so will incur a fee and it will be deducted from your security bond. Illegal drug use is forbidden at any property.
LOUD/ ABRASIVE GUESTS:
Guests that cause nuisance or annoyance to adjoining or neighbouring properties/occupiers will have their booking terminated immediately. No refund will be offered.
A call out fee of $60.00 per hour will be charged should a member from our office have to visit/attend the property.
Authorities will be contacted if a guest(s) will not vacate the property upon request.
Any issue with relation to the cleanliness of the property needs to be reported to our office within an hour of your arrival, in order for us to rectify the problem for you immediately.
On departure, the premises are to be left in a neat and tidy condition. A checklist with guidelines will be provided upon key collection. All rubbish to be removed and rubbish bins are to be placed on the curb when vacating. Failure to put the bins out will incur a dumping fee.
All bbqs must be thoroughly cleaned prior to departure, failure to do so will incur a $70.00 fee deducted from your holiday bond.
All damages, breakages or losses to the property, furniture and furnishings or any damage resulting from an accident are to be reported to the agent and paid for by the guest immediately. Should you discover a default or breakage when you arrive please advise our office or we will consider those the responsibility of the current guest and charge accordingly.
The agent endeavours to have any repairs to appliances attended to as soon as possible after reporting it. However, due to unforeseen circumstances (eg. Having to order parts or non-availability of trades people) the immediate repairs may be beyond our control. No responsibility is accepted by the agent for these unforeseen circumstances. There will be no refunds or discounts deducted from tariffs for unusable appliances awaiting repairs.
You are required to allow repair and/or service personnel to enter the premises for the purpose of conducting any repair of service deemed necessary by the Agent.
Upon departure please ensure: All doors, windows, gates are locked. Electrical appliances, heating & cooling switched off.
Please leave refrigerator, freezer as found.
Council Green waste and Recycle bins are supplied at each property and to be used only as directed.
Bins should be put out on the road side the night prior to scheduled collection
Please do not overfill and ensure that lids are properly closed. Excess waste to be removed from the property.
Please ensure that the correct waste materials are deposited in the bins.
Only Council supplied bins are to be used. Any other waste materials that are left at the property will incur a minimum collection fee/charge of $50.00 + dumping charges.
BBQ GAS CYLINDERS & FIRE WOOD:
Gas and firewood are consumables and the responsibility of the TENANT. Gas bottles can be refilled at Mitre10 and Ampol Service Station in Normanville – please REFILL prior to vacating the property. Refill costs will be charged where applicable.
Firewood can be purchased from Yankalilla Landscapes and Ampol Service Station. Please note that this office will not be responsible for filling gas bottles.
PROPERTIES WITH SWIMMING POOLS & SPA BATHS:
Please ensure that correct instructions are adhered to when using Pools & Spas, ensure that while not in use all pumps are turned off correctly.
Please ensure that bottles, glass, clothes or rubbish are not left in the Pools & Spas as this causes damage to filters & pumps.
Failure to adhere to these instructions will incur additional charges to the guests and will be deducted from their security bond.
PROPERTIES WITH DAMS:
Please ensure that nobody enters any dam water, these dams are unfenced, water is present but its not for swimming or drinking. Any water can present the risk of drowning and any children must be supervised at all times.
All houses are on a septic effluent system. Please DO NOT flush foreign objects down the lavatory. If a plumber is required to attend the property and the tenant is found responsible for the blockage – all repairs will be charged to the tenant.
In the case of apartments, units and villas; car parking or carports are usually numbered. Extra vehicles, boats etc are to be parked outside the grounds.
ITEMS LEFT BEHIND:
Items will not be automatically returned. We will hold the items for a maximum of two weeks and then pass them onto to a local charity. Postal charges for return of items applies, along with a $20.00 handling fee.
ITEMS YOU MUST BRING WITH YOU:
Linen (top & bottom sheets, pillow slips, bath towels & towels), toilet paper, garbage bags, laundry detergent, toiletries.
Agent will not be held responsible for limited/short supply of household items.
The personal information that the Guest(s) provides is necessary for the Landlord and/or Agent to verify the Guest(s) identity, to process and evaluate the application and to manage the holiday letting and premises. Personal information collected may be disclosed to other parties including the Landlord, referees, other agents and third party operators of tenancy databases. Information already held on tenancy databases may also be disclosed to the Landlord and/or Agent. If the guest(s) fail to comply with their obligations under this agreement, that fact and any other relevant personal information collected about the tenant during the course of the holiday letting may also be disclosed to the Landlord, third party operators of tenancy databases and/or other agents or as allowed pursuant to the Privacy Act. If the guest(s) would like to access the personal information the Agent holds, they can do so by contacting the Agent at the address and contact numbers contained herein. The guest(s) can also correct this information if it is inaccurate, incomplete or out-of-date. If the information is not provided, the Agent may not be able to process the application and manage the tenancy.