Holiday Accommodation Terms and Conditions            

Please be advised that by paying the deposit for your accommodation you are accepting these conditions. The person booking the accommodation is responsible  for the property and for making all the guests and visitors  aware of theses said conditions. These following Terms and Conditions have been set in good faith and at the time of the booking, the Agent will describe the premises and position to the best of their ability and as accurately as possible and that no responsibility or refund for any alleged miss-description can be accepted. Fleurieu Accommodation/Ray White Normanville reserves the right to make changes to these booking conditions. All reservations are subject to Landlord confirmation.

Please note that it is our policy not to show holiday properties prior to your stay. However, we have plenty of photos that we would be more than happy to show/email you.

YOUR RESERVATION:
The premises are let to you for holiday purposes only and are arranged for the dates shown on your booking confirmation and are taken in good faith by us but may be subject to change if we are notified by the landlord  prior to the commencement of the booking. We cannot accept responsibility for actions taken by the landlord of the premises outside our control, and we reserve the right to cancel any booking should anything arise, which in our opinion absolutely renders the booking impractical. In either event, we shall notify you as soon as possible and do our best to arrange alternative accommodation or dates suitable to you, failing which all deposit monies paid will be refunded, but no other claim, right or action or demand shall exist in or be made by either party.
Persons must be over 18 to make a booking. When staying at the property an adult must be present at all times.
Guests will not remove or reposition any of the furniture, fittings and/or effects from the premises. Guests will not sublet the whole or any part of the premises.

PEAK/HIGH SEASON RESERVATIONS (Summer School Holidays):
We endeavour to accept a 7 night minimum stay where showing availability, please consider this at the time of putting in a booking request. Availability must be approved by the property owner before confirmation is granted. (A 7 night request will be considered over a request for lesser nights.)

LINEN:
Linen and towels are not provided. You must supply your own OR you can hire linen from us with sufficient notice.
Prior booking is essential. (Quilts & pillows are provided at the property).
Linen is required to be used on all beds used throughout your stay, should our cleaner reasonably believe that linen was not used the guest(s) will be responsible for the cost of laundering all bedding.

BOOKING FEE:
A Booking fee of $30.00 (min) is required with all reservations (this is non refundable)

RENTAL PAYMENTS & FEES: (Online Payments)

  • Fleurieu Accommodation/RayWhite Normanville online payments service (Secure Pay) is provided on the Site to assist Travellers to make legitimate reservations or otherwise transact business with Owners, and to make payments for those transactions through Fleurieu Accommodation/Ray White Normanville, and for no other purposes.
  • You confirm that you are at least 18 years of age and possess the legal authority to enter into this agreement and to use Online Payments in accordance with these terms and conditions. You also agree that all information supplied by you in using the Site and the Online Payments will be true and accurate.
  • Any speculative, false or fraudulent booking is prohibited. You agree that you will only use Online Payments to make legitimate reservations or purchases for you or another person for whom you are legally authorised to act. You acknowledge that overuse or abuse of Online Payments may result in you being denied access to the Site.
  • You agree to Fleurieu Accommodation/Ray White Normanville holding onto your card details in lieu of a refundable security bond and agreed that such credit card may be charged for certain losses or expenses. Fleurieu Accommodaiton/Ray White Normanville reserves the right to further charge the credit card in relation to the following:
  1. Damages/breakages to the property at cost
  2. Additional cleaning
  3. Removal of excess rubbish
  4. Replacement of lost keys, remote controls 
  5. Dirty BBQs cleaning
  6. Any other incidental charges that may be incurred as per our Terms and Conditions which shall be deemed to form part of this agreement
  • The Agent will provide you with details of the amount being deducted prior to and the reasons why.  
  • When using Online Payments, the total transaction value for a booking is split into two portions: (a) the non-refundable deposit and (b) the remaining balance (together, the ‘Booking Value’), as further set out in the Online Payments flow. You may pay both portions (the full amount) of the Booking Value up-front or pay the deposit initially and subsequently pay the remaining balance. Where the stay commences in less than 4 weeks from the time of booking, the full Booking Value must be paid up-front.
  • When using Online Payments, you will be charged a service fee of 1.8%.
  • When using Online Payments, you agree to the automatic debit of the remaining balance from your card on the due date for final payment. You must ensure that sufficient funds are available for debit at that time. Fees and charges relating to insufficient funds at time of debit will be passed onto you.
  • If you do not pay the remaining balance by the due date and it remains overdue for more than one week, the Agent may deem the booking to have been cancelled by you and retain the non-refundable deposit.  

RENTAL PAYMENTS & FEES: (not for Online Payments)
Rental payments are required as follows:

  • A deposit of 50% of the full tariff  is required to secure the booking and is payable within 3 days from the date of the booking confirmation. If the required deposit is not received by the due date the booking will be considered expired and duly cancelled.
  • Balance of the rental amount must be received in full at least 14 days prior to occupancy. If balance is not received 14 days prior to your check in date, Management reserves the right to relet the property. Cancellation policy will apply - your deposit may be forfeited.
  • Peak/High Season Reservations (December & January) which are booked prior to the 30th of June. Payment can be made by instalments throughout the year with full payment being received by 1st November
  • Last minute Reservations (Within 7 days of arrival date) – full payments must be made immediately.

BOND
A refundable Bond of a minimum of $250.00 is required with any reservations that haven't paid or supplied their credit card details.
You agree to charges against your bond for certain losses or expenses such as:

  1. Damages/breakages to the property at cost
  2. Additional cleaning
  3. Removal of excess rubbish
  4. Replacement of lost keys, remote controls 
  5. Dirty BBQs cleaning
  6. Any other incidental charges that may be incurred as per our Terms and Conditions which shall be deemed to form part of this agreement
  7. The tenant agrees that on all matters pertaining to the cleanliness of the property, damages and breakages it shall be solely at the Agent’s discretion in regard to compensation claim from the bond monies and the whole bond will be forfeited.

If no charges made then the bond is refundable within 21 working days & payable by electronic funds transfer.

ARRIVAL & DEPARTURE TIMES:

  • High Season – strictly 3.00pm check-in & 10.00am check-out (late check out departures will incur a fee of $60.00 per hour over)
  • Off peak – negotiable.           

KEY COLLECTION:
Keys can be collected from our office during office hours. Our office Ray Whire Normanville is located at 67 Main Street, Normanville SA 5204. Our office is open 8:45am – 5:00pm Monday to Friday and 10:00am – 3:00pm on Saturdays.
If arriving after hours please review LATE ARRIVALS instructions. 

Tenants are responsible for the safekeeping of keys and if lost during a stay, guests will be required to replace the keys at their own expense. Duplicate keys are not always available. If duplicate keys are given to guest(s) a $20.00 service fee will apply this is non refundable. If keys are lost then it is the guest(s) responsibility to replace all locks at the premises. Should a guest lock themselves out of the premises outside of business hours a $50 call out fee will apply.  Keys not returned by check-out time will incur a $60 late charge per hour over. Keys must be returned to our office at 67 Main Street, Normanville SA 5204 on the day of check out. Should you be vacating outside of our advertised office hours (with prior approval) please return keys to the return box at the front of our office.    
                                             
LATE ARRIVALS:
Office hours are
9am - 5pm Monday to Friday
10am -3pm on Saturdays (01/02 -01/12)
9am - 4pm on Saturdays (01/12 - 01/02)
If you anticipate arriving outside office hours, please contact our office 08 8558 3050 to make alternative check-in arrangements.
'After hours keys' can be collected from either our
-Ray White Normanville office located at 67 Main Street, Normanville or 
-Diva Dee Dvd Shop (opposite the bakery) located at 50 Main Street, Normanville which closes at 8pm.
You will be notified via email/sms as to where your after hours keys will be made available for collection on the day of your arrival.
All after hour key collections will incur a charge of $20.00 which will be deducted from your bond. (Please note that after hour key collection services are also available on Sundays & Public Holidays however you will not incur any charges on these said days).

CANCELLATION POLICY:
All bookings are made in good faith however failure to provide correct and current information, full payment, completed Terms & Conditions, selling of property, withdrawn of property may incur cancellation of your booking.
The tenant(s) agrees that it is at the discretion of the Agent and that we are bound by any subsequent instructions received from the property owner.

CANCELLATION FEE:
A service fee of $120.00 will be charged for all cancellations or transfers. 
If a booking is cancelled within 60 days of the tenancy start date any payments made are non-refundable until the premises are re-booked for that period.
If a booking is cancelled during tenancy, payments made are non-refundable until the premises are re-booked for that period.
If a tenant is asked to vacate a property due to unacceptable behaviour no refund will be issued.

OCCUPANTS:
The number of occupants (including children) must not exceed the number of beds stated in the property description. Failure to adhere to this requirement may incur immediate termination of your booking.
Caravans and tents are not permitted at any times.

PETS:
Not permitted unless stated in the property description and all pets are to be approved by our office. If extra cleaning and or damages are found to be caused by your pet, you will incur an extra charge and it will be deducted from your security bond.
A Pet bond may be required if instructed form the property owner.

SMOKING ON PREMISES:
Guests agrees that the interior of the residence is a ‘’non smoking’’ zone. Should you wish to smoke please do so outside and far enough away so that the smell cannot enter the premises. Please remove your cigarette butts. Failure to do so will incur a fee and it will be deducted from your security bond. Illegal drug use is forbidden at any property.
 

LOUD/ ABRASIVE GUESTS:
Guests that cause nuisance or annoyance to adjoining or neighbouring properties/occupiers will have their booking terminated immediately. No refund will be offered.
A call out fee of $60.00 per hour will be charged should a member from our office have to visit/attend the property.
Authorities will be contacted if a guest(s) will not vacate the property upon request.

CLEANING:
Any issue with relation to the cleanliness of the property needs to be reported to our office within an hour of your arrival, in order for us to rectify the problem for you immediately.

On departure, the premises are to be left in a neat and tidy condition. A checklist with guidelines will be provided upon key collection.  All rubbish to be removed and rubbish bins are to be placed on the curb when vacating.  Failure to put the bins out will incur a dumping fee.
 
BBQ:
All bbqs must be thoroughly cleaned prior to departure, failure to do so will incur a $70.00 fee deducted from your holiday bond.

DAMAGE/ACCIDENTS:
All damages, breakages or losses to the property, furniture and furnishings or any damage resulting from an accident are to be reported to the agent and paid for by the guest immediately. Should you discover a default or breakage when you arrive please advise our office or we will consider those the responsibility of the current guest and charge accordingly.

REPAIRS:
The agent endeavours to have any repairs to appliances attended to as soon as possible after reporting it. However, due to unforeseen circumstances (eg. Having to order parts or non-availability of trades people) the immediate repairs may be beyond our control. No responsibility is accepted by the agent for these unforeseen circumstances. There will be no refunds or discounts deducted from tariffs for unusable appliances awaiting repairs.
You are required to allow repair and/or service personnel to enter the premises for the purpose of conducting any repair of service deemed necessary by the Agent.

SECURITY:
Upon departure please ensure: All doors, windows, gates are locked. Electrical appliances, heating & cooling switched off.
Please leave refrigerator, freezer as found.

WASTE REMOVAL:
Council Green waste and Recycle bins are supplied at each property and to be used only as directed.
Bins should be put out on the road side the night prior to scheduled collection
Please do not overfill and ensure that lids are properly closed. Excess waste to be removed from the property.
Please ensure that the correct waste materials are deposited in the bins.
Only Council supplied bins are to be used. Any other waste materials that are left at the property will incur a minimum collection fee/charge of $50.00 + dumping charges.

BBQ GAS CYLINDERS & FIRE WOOD:
Gas and firewood are consumables and the responsibility of the TENANT. Gas bottles can be refilled at Mitre10 and Ampol Service Station in Normanville – please REFILL prior to vacating the property. Refill costs will be charged where applicable.
Firewood can be purchased from Yankalilla Landscapes and Ampol Service Station. Please note that this office will not be responsible for filling gas bottles.

PROPERTIES WITH SWIMMING POOLS & SPA BATHS:
Please ensure that correct instructions are adhered to when using Pools & Spas, ensure that while not in use all pumps are turned off correctly.
Please ensure that bottles, glass, clothes or rubbish are not left in the Pools & Spas as this causes damage to filters & pumps.
Failure to adhere to these instructions will incur additional charges to the guests and will be deducted from their security bond.

PROPERTIES WITH DAMS:
Please ensure that nobody enters any dam water, these dams are unfenced, water is present but its not for swimming or drinking. Any water can present the risk of drowning and any children must be supervised at all times.

EFFLUENT SYSTEM:
All houses are on a septic effluent system. Please DO NOT flush foreign objects down the lavatory. If a plumber is required to attend the property and the tenant is found responsible for the blockage – all repairs will be charged to the tenant.

CAR PARKING:
In the case of apartments, units and villas; car parking or carports are usually numbered. Extra vehicles, boats etc are to be parked outside the grounds.

ITEMS LEFT BEHIND:
Items will not be automatically returned. We will hold the items for a maximum of two weeks and then pass them onto to a local charity. Postal charges for return of items applies, along with a $20.00 handling fee. 
 
ITEMS YOU MUST BRING WITH YOU:       
Linen (top & bottom sheets, pillow slips, bath towels & towels), toilet paper, garbage bags, laundry detergent, toiletries.
Agent will not be held responsible for limited/short supply of household items.                                                                                                                                                                                                                          

PRIVACY POLICY:
The personal information that the Guest(s) provides is necessary for the Landlord and/or Agent to verify the Guest(s) identity, to process and evaluate the application and to manage the holiday letting and premises. Personal information collected may be disclosed to other parties including the Landlord, referees, other agents and third party operators of tenancy databases. Information already held on tenancy databases may also be disclosed to the Landlord and/or Agent. If the guest(s) fail to comply with their obligations under this agreement, that fact and any other relevant personal information collected about the tenant during the course of the holiday letting may also be disclosed to the Landlord, third party operators of tenancy databases and/or other agents or as allowed pursuant to the Privacy Act. If the guest(s) would like to access the personal information the Agent holds, they can do so by contacting the Agent at the address and contact numbers contained herein. The guest(s) can also correct this information if it is inaccurate, incomplete or out-of-date. If the information is not provided, the Agent may not be able to process the application and manage the tenancy.