HOLIDAY ACCOMMODATION TERMS AND CONDITIONS

Please be advised that by paying the deposit for your accommodation you are accepting the following Terms and Conditions.

The person booking the accommodation is responsible for the property and for ensuring all guests and visitors of the premises are aware of these said conditions.

The following Terms and Conditions have been prepared in good faith and at the time of the booking, the Agent will describe the premises and position to the best of their ability and as accurately as possible, and will not accept responsibility or refund for any alleged miss-description.

Fleurieu Accommodation/Ray White Normanville reserves the right to make changes or alter these booking conditions. All reservations are subject to Landlord confirmation.

Please note that it is our offices policy that properties cannot be inspected prior to your booking request or stay. We do however have plenty of photos that we are more than happy to provide to you via email. 
 

CANCELLATION POLICY:
All Holiday Rental cancellations must be provided in writing and emailed to holiday.normanville@raywhite.com. Please ensure you include your YesBookit Booking Identification number (YBI), Full Name, and the dates of your arrival and departure. 

- A $100.00 administration fee will be deducted from all bookings for cancellations.
- A $50.00 administration fee will be charged for all booking transfers within our portfolio. 

If a booking is cancelled within 60 days of the guests anticipated arrival date, then all payments made are non-refundable until the premises is re-booked for that period. 

Cancellations or refund requests by guests on arrival or during occupancy as a result of circumstances beyond the control of Holiday Property Services will not be refunded. 


COVID-19:
If a booking is cancelled due to the COVID-19 pandemic, all bookings made from the 14th May 2020 will be non-refundable, instead a credit will be offered to rebook the same property subject to availability and within 12 months from your original check in date. 

For further information on current COVID-19 regulations in South Australia, please visit https://www.covid-19.sa.gov.au/

YOUR RESERVATION:
The premises are let to you for holiday purposes only and are only available for the dates shown on your booking confirmation. All bookings are taken in good faith by us and may be subject to change for various reasons if we are notified by the landlord prior to the commencement of the booking.

Ray White Normanville/Fleurieu Accommodation will not accept responsibility for actions or changes taken by landlords of any of our holiday rental properties.

Ray White Normanville/Fleurieu Accommodation reserve the right to cancel any booking should anything arise, which in our opinion absolutely renders the booking impractical. In either event, we shall notify you as soon as possible and do our best to arrange alternative accommodation or dates suitable to you, failing which all deposit monies paid will be refunded, but no other claim, right or action or demand shall exist in or be made by either party.


Persons must be over 18 to make a booking. Adult supervision must always be present when residing in one of our holiday rental properties.

Guests will not remove or reposition any of the furniture, fittings and/or effects from the premises. Guests will not sublet the whole or any part of the premises.

PEAK/HIGH SEASON RESERVATIONS (Summer School Holidays):
We endeavour to accept a 7-night minimum stay where showing availability, please consider this at the time of putting in a booking request.

Availability must be approved by the property owner before confirmation is granted. (A 7-night request will be considered over a request for lesser nights.)

LINEN:
Linen and towels are not provided at the property for guests. Quilts with quilt covers and pillows are provided. Linen is required to be used on all beds throughout the property. Should our cleaner believe that linen was not used the guest(s) will be responsible for the cost of laundering all bedding.

Guests can hire linen packages at their own expense through our Ray White office at $30 per bed. (Prior ordering is essential!)
Each linen package contains the following items and can be ordered to suit bedding configuration and guest numbers:
Top & bottom sheets, pillowcases, bath towel, hand towel, bathmat face washer & t-towel.

BOOKING FEE:
A Booking fee of $30.00 (min) is required with all reservations (this is non-refundable)
 

RENTAL PAYMENTS & FEES: (Online Payments)

  • You agree that you will only use Online Payments to make legitimate reservations for you or another person for whom you are legally authorised to act. Any speculative, false or fraudulent booking is prohibited and may result in you being denied access to future bookings or the site.
  • You acknowledge and agree that Ray White Normanville/Fleurieu Accommodation will obtain your card details for 30 days after departure.
    Ray White Normanville/Fleurieu Accommodation reserve the right to charge the credit card in relation to the following;
    • Damages/breakages to the property at cost
    • Additional cleaning
    • Removal of excess rubbish
    • Replacement of lost keys, remote controls 
    • Dirty BBQs cleaning 
    • Any other incidental charges that may be incurred as per our Terms and Conditions which shall be deemed to form part of this agreement
  • Any claim for extra charges to your credit card will be itemised including any associated administration costs associated as per our Terms & Conditions and emailed to you accordingly.
  • When paying for your booking online the total transaction value for a booking is split into two portions:
    (a) the non-refundable deposit and
    (b) the remaining
    You may pay both portions (the full amount) of the Booking Value up-front or pay the deposit initially and subsequently pay the remaining balance. Where the stay commences in less than 4 weeks from the time of booking, the full Booking Value must be paid up-front.
  • When using Online Payments, you will be charged a service fee of 1.8%
  • When using Online Payments, you agree to the automatic debit of the remaining balance from your card on the final payment due date
  • You must ensure that sufficient funds are available for debit at that time. (Fees and charges relating to insufficient funds will be passed onto the guests)
  • If there you do not pay the remaining balance by the due date and it remains overdue for more than one week, the Agent may deem the booking to have been cancelled by you and retain the non-refundable deposit.  

RENTAL PAYMENTS & FEES: (not for Online Payments)
Rental payments are required as follows:

  • A deposit of 50% of the full tariff is required to secure the booking and is payable within 3 days from the date of the booking confirmation. If the required deposit is not received by the due date the booking will be considered expired and duly cancelled.
  • Balance of the rental amount must be received in full at least 14 days prior to occupancy. If balance is not received 14 days prior to your check in date, Management reserves the right to relet the property. Cancellation policy will apply - your deposit may be forfeited.
  • Peak/High Season Reservations (December & January) which are booked prior to the 30th of June. Payment can be made by instalments throughout the year with full payment being received by 1st November
  • Last minute Reservations (Within 7 days of arrival date) – full payments must be made immediately.

ARRIVAL & DEPARTURE TIMES:

  • High Season – strictly 3.00pm check-in & 10.00am check-out (late check out departures will incur a fee of $60.00 per hour over)
  • Off peak – negotiable     

KEY COLLECTION:
Keys can be collected from our office during office hours. Our office is open 8:45am – 5:00pm Monday to Friday and 9:00am – 5:00pm on Saturdays.

If you anticipate on arriving outside of our hours please review our “LATE ARRIVALS” instructions. 

Our Ray White office is located at 67 Main Street, Normanville SA 5204.

Guests are responsible for the safekeeping of keys and if lost during a stay, guests will be required to replace the keys at their own expense. Duplicate keys are not always available. If duplicate keys are given to guest(s) a $30.00 service fee will apply, this is non-refundable.

If keys are lost, then it is the guest(s) responsibility to replace all locks at the premises.

Should a guest lock themselves out of the premises outside of business hours a $50 call out fee will apply. 

Keys not returned by check-out time will incur a $60 late charge per hour over.

Keys must be returned to our office at 67 Main Street, Normanville SA 5204 on the day of check out. Should you be vacating outside of our advertised office hours (with prior approval) please return keys to the return box at the front of our office.    
                                             

LATE ARRIVALS:If you are arriving outside of our office hours or on days that we are closed, please be advised that we will make contact with you directly to arrange for your alternative after hours key collection.

A coded locked box is located at our Ray White Office, where you will be able to access your keys.
 


OCCUPANTS:
The number of occupants (including children) must not exceed the number of beds stated in the advertisement of the property. Failure to adhere to this requirement may incur immediate termination of your booking.

Caravans and tents are not permitted at any times.

SCHOOLIES/PARTY CELEBRATIONS

Please note that all properties managed by Fleurieu Accommodation/Ray White Normanville have a strict 'No Party Policy'. Failure to comply with this policy may result in the eviction of guests and the loss of any deposits or payments made.

None of our properties will accommodate the unique needs of school graduates during the annual ‘Schoolies Week’ period.

PETS:
Pets are not permitted unless it has been stated in the property description. All pets are to be approved by our office.

If extra cleaning and or damages are found to be caused by your pet, you will incur an additional charge which will be deducted from your security bond.


SMOKING ON PREMISES:
Guests acknowledge and agree that all of our properties have a strict ‘no smoking’ policy inside the property.

Should you wish to smoke please do so outside and far enough away so that the smell cannot enter the premises.

All cigarette butts are to be removed from the property. Failure to do so will incur a fee and it will be deducted from your security bond. Illegal drug use is forbidden at any property.

LOUD/ ABRASIVE GUESTS:
Guests that cause nuisance or annoyance to adjoining or neighbouring properties/occupiers will have their booking terminated immediately. No refund will be offered. Guests are to abide by the EPA Guidelines in regards to noise levels at all times.
A call out fee of $60.00 per hour will be charged should a member from our office have to visit/attend the property.
Authorities will be contacted if guests refuse to adhere to the EPA Guidelines or vacate the property upon request.

CLEANING:
Any issue with relation to the cleanliness of the property needs to be reported to our office within an hour of your arrival, in order for us to rectify the problem for you immediately.
On departure, the premises is to be left in a neat and tidy condition. A checklist with guidelines will be provided upon key collection. All rubbish is to be removed from the property or placed in rubbish bins, which are to be placed on the curb when vacating.  Failure to put the bins out will incur a dumping fee.
 
BBQ:
All BBQs must be thoroughly cleaned prior to departure, failure to do so will incur a $70.00 fee deducted from your Credit Card.

DAMAGE/ACCIDENTS:
All damages, breakages or losses to the property, furniture and furnishings or any damage resulting from an accident are to be reported to the agent and paid for by the guest immediately. Should you discover a default or breakage when you arrive please advise our office or we will consider the damage to be the responsibility of the current guest and charge accordingly.

REPAIRS:
The agent endeavours to have any repairs to appliances attended to as soon as possible once a guest has reported it. However, due to unforeseen circumstances (e.g. Having to order parts or non-availability of trades people) the immediate repairs may be beyond our control. No responsibility is accepted by the agent for these unforeseen circumstances.

There will be no refunds or discounts deducted from tariffs for unusable appliances awaiting repairs.

You are required to allow repair and/or service personnel to enter the premises for the purpose of conducting any repair of service deemed necessary by the Agent.

SECURITY:
Upon departure please ensure: All doors, windows, gates are locked. Electrical appliances, heating & cooling switched off.

Please leave refrigerator, freezer as found.

WASTE REMOVAL:
Council Green waste and Recycle bins are supplied at each property and to be used only as directed.

Bins should be put out on the road side the night prior to scheduled collection
Please do not overfill the bins and ensure that lids are properly closed. Excess waste to be removed from the property.

Please ensure that the correct waste materials are deposited in the bins.
Only Council supplied bins are to be used.

Any other waste materials that are left at the property will incur a minimum collection fee/charge of $50.00 + dumping charges.

BBQ GAS CYLINDERS & FIREWOOD:
Gas and firewood are consumables that are the responsibility of the GUESTS.

Gas bottles can be refilled at Mitre10 and Yankalilla Foodland – please REFILL prior to vacating the property.

Refill costs will be charged where applicable. Please note that this office will not be responsible for filling gas bottles.

Firewood can be purchased from Yankalilla Landscape.

PROPERTIES WITH SWIMMING POOLS & SPA BATHS:
Please ensure that correct instructions are adhered to when using Pools & Spas, ensure that while not in use all pumps are turned off correctly.

Please ensure that bottles, glass, clothes or rubbish are not left in the Pools & Spas as this causes damage to filters & pumps.

Failure to adhere to these instructions will incur additional charges to the guests and will be deducted from their credit card.

PROPERTIES WITH DAMS:
Please ensure that nobody enters any dam water. These dams are unfenced, water is present but it’s not for swimming or drinking.

Any water can present the risk of drowning and any children must always be supervised.

EFFLUENT SYSTEM:
All houses are on a septic effluent system.

Please DO NOT flush foreign objects down the toilet/drain.

If a plumber is required to attend the property and the guests is found responsible for the blockage – all repairs will be charged to the guests.

CAR PARKING:
In the case of apartments, units and villas; car parking or carports are usually numbered. Extra vehicles, boats etc are to be parked outside the grounds.

ITEMS LEFT BEHIND:
Items will not be automatically returned. We will hold the items for a maximum of two weeks and then pass them onto to a local charity.
 
ITEMS YOU MUST BRING WITH YOU:       
Linen (top & bottom sheets, pillow slips, bath towels & towels), toilet paper, garbage bags, laundry detergent, toiletries.

Agent will not be held responsible for limited/short supply of household items.                                                                                                                                                                                                                   

PRIVACY POLICY:
The personal information that the Guest(s) provide is necessary for the Landlord and/or Agent to verify the Guest(s) identity, to process and evaluate the application and to manage the holiday letting and premises.

Personal information collected may be disclosed to other parties including the Landlord, referees, other agents and third-party operators of tenancy databases. Information already held on tenancy databases may also be disclosed to the Landlord and/or Agent.

If the guest(s) fail to comply with their obligations under this agreement, that fact and any other relevant personal information collected about the tenant during the course of the holiday letting may also be disclosed to the Landlord, third party operators of tenancy databases and/or other agents or as allowed pursuant to the Privacy Act.

If the guest(s) would like to access the personal information the Agent holds, they can do so by contacting the Agent at the address and contact numbers contained herein. The guest(s) can also correct this information if it is inaccurate, incomplete or out-of-date. If the information is not provided, the Agent may not be able to process the application and manage the tenancy.
 

WILDLIFE:
Our properties are maintained and cleaned regularly, however, wildlife is common in the country and coastal areas. HRS and/or the owner do not accept liability nor will any compensation be offered for the unfortunate or seasonal visits of any wildlife including, but not limited to, rodents, insects, cockroaches, kangaroos, wombats, snakes, etc.